What is the returns policy?

Returns policy

Where do you deliver and is there a charge?

Please take a look at our delivery information page.

Delivery Information

Where is Order confirmation?

The order confirmation is emailed to you. If you haven't received it then please check your Spam/Junk folder.

My account?

The 'My account' section of the website is designed to give you 24/7 access to your account details. This includes all your invoices, statements, payment terms and much much more. 

Accounts page

Is there a re-stocking fee?

While every effort will be made not to charge a re-stocking fee, occasionally this will be unavoidable. 

Quote Builder

The quote builder is a unique tool that gives you the opportunity to save, send, amend and specify quotes. It also allows you to add your labour cost and VAT. Manage your quotes from your own quote builder portal.

Payment Methods

We accept payment by Visa Debit, Visa Credit and Mastercard. We are very sorry but we do not accept American Express.

I have requested a refund, how long will this take

Your refund will show back in your bank within 3-5 working days.

Click & Collect

Click & Collect

When collecting your order please ensure that you have your order confirmation email either printed or on your phone. If a third party collects goods on your behalf (including your employees) they must have a copy of the order confirmation email either printed or on their phone. If a copy cannot be provided we may need to contact you by telephone to confirm that the goods can be released to the third party collecting on your behalf. Please note that goods will not be released to non-approved collection or courier companies.

If your click & collect is ready for an earlier collection we will contact you.

I Cannot Choose The Delivery Option

If you are struggling to choose the delivery option it could be one of 2 reasons. Check the postcode is entered in the correct format i.e. TQ2 7BD not TQ27BD a space is required between the numbers. Or you are trying to choose a delivery postcode outside of our delivery area.