Frequently asked Questions

                                                            

Q. You don’t have what I’m looking for online, can you get it for me?

A. All you need to do is speak to a member of our helpful sales team who will be able to advise.

 

Q. Can I return goods?

A. Please refer to our 'Returns Policy'

 

Q. Can I check stock of products online?

A. Yes! you are able to check stock online, you can also contact a member of our sales team who can inform you on live stock levels.

 

Q. Do you offer Blue light / MOD discount?

A. Yes! we offer discounts for our Blue light / MOD customers all we ask for is proof on purchase I.e Blue light card / MOD card.

 

Q. What is the phone number for a specific branch?

A. You can find all of our contact details through our 'Branch Finder'

 

Q. Do you offer products for both trade & DIY?

A. Yes! we offer an extensive range of products for both trade & DIY

 

Q. Do you offer advice or guidance on choosing the right products?

A. We have an experianced sales team with an extensive knowledge base who are able to offer help and advise.

 

Q. What are the delivery options / costs?

A. Please see our 'Delivery Information'

 

Q. What payment methods do you accept?

A. In branch we accept cash, card and all major contactless providers, unfortunatley we do not accept American Express 

 

Q. What happens if my order is damaged or incorrect?

A. Contact a member of the team and we will advise on the next steps to reslove your issue.

 

Q. Do you offer any product samples?

A. We offer a small range of samples in branch and order on request from our supplier list.

 

Q. What are your opening hours?

A. We are open Monday to Friday 7.30am - 17.00pm and Saturday 8.00am -12.00pm

 

Q. Do you mix paint?

A. Yes! at selected branches please see our 'Paint mixing page'